Return/Refund Request Form
Not satisfied? We're sorry, but don't worry, we'll do our best to take care of that.
You can use this simple form to really help us serve you faster and get your refund issued as quickly as possible. We will contact you after you
submit this form and get the process started.
If your order contained more than one item, please specify which item you would like to be refunded.
Keep-It™ Money Back Guarantee
We’re confident you’ll love your Onnit supplements. If the product doesn't perform for you, however, we’re not gonna play games with you. Order any of our entry size
supplements, and if you don’t like it, you can keep it! Notify our team, telling us why it wasn't a fit for you, and we’ll get you a refund right there on the spot - no return necessary. We
just ask that you try it out for at least two weeks to give it a fair shot.
Our Keep-It™ guarantee is valid for the first-time purchase of a formula, and redeemable up to three months (90 days) after the purchase date. Multiple bottles, foods,
apparel and gear do not fall under this guarantee, however, they may be applicable for return. Fitness equipment, personal care products, knowledge purchases, digital products, and DVDs are
not eligible for return or refund. For more information and a full list of products that qualify, visit our Keep-It™
Further details can be found on our Refund Policy
Free shipping is offered on orders with a minimum subtotal of $150 less discounts. Free shipping is only available in the contiguous U.S. and
excludes Fitness and Digital items.
Military & First Responder Discount
In thanks to military and first responders, we're extending a 15% discount off MSRP for all products purchased at Onnit.com.
To qualify, simply verify your status during checkout on the payment step. We verify through ID.me
trusted technology partner for secure digital identity verification.
After verification, your discount will auto-apply on that order and all future orders.
Please note that this discount cannot be combined with coupons.
If you have any questions or issues with the verification process, please don't hesitate to reach out to Customer Service
* US Military members, please choose United States as your destination country, as this will ensure your package ships via USPS and that you are not given international