We offer an unequivocal full refund on the purchase price of any of our exclusive supplement formulas (minus shipping) any time within 3 months of your purchase. We do not require the return of unused product for a refund on the first 30 capsules of any formula purchased. However, for fraud protection, we require the return of product for any refunds beyond the initial 30 capsules. Food items must be returned for a refund, as well as apparel and gear items. Fitness equipment, personal care products, knowledge purchases, and DVDs are not eligible for our money back guarantee. To process a refund, or for more information visit our help page.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access any information on our website. We incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for the encryption of all financial transactions through the website. We use industry-standard, 256bit SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. For example, when you visit the website, you access servers that are kept in a secure physical environment, behind a locked cage and a hardware firewall. After a transaction, your credit card information is not stored on our servers.
In thanks to our military service men and women, we're extending a 15% discount on all products purchased at Onnit.com.
Anyone shipping their order to an APO/FPO/DPO address will have a 15% discount automatically applied to their order.
In order to military verify your account, please either send an email from your .mil email address or send in a snap shot of your military ID to our customer service help desk. Blacking out rank and or post is acceptable. In either case, please include the civilian email address or whichever email address you have registered with Onnit.com somewhere in the message body so we know which account to verify. Please setup an account with Onnit.com prior to submitting your request.
* US Military members, please choose United States as your destination country when creating your customer profile — this will ensure that your package ships via USPS and that you are not given international shipping rates.
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Do you live in the Austin, Texas, area? Save on shipping costs by completing your purchase in person at Onnit Headquarters.
Our business hours are:
Monday – Friday, 9am – 5pm CST
We are located at:
4401 Freidrich Ln Suite 302, Austin, TX 78744
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