FAQs
This can happen from time to time, but we're here to help! First, please wait 24 hours before reaching out. This could be the result of the package being scanned as "delivered" a little early in the delivery route. Also take a look at the shipping address provided (found in the order confirmation email) to ensure that what we had is complete and correct.
If the carrier was USPS, be sure to check your mailbox and/or parcel locker and not just on your doorstep. If the carrier was UPS, look around the address, including all entrances, and behind anything that could 'hide' the package from passers by. Please note, UPS SurePost is a combination of UPS pick-up and USPS drop-off.
Still no package? Give us a shout and let us help!
Thank you for being a part of the Onnit so we can stay healthy and strong together!
Our fulfillment team is hustling to get your packages out quickly! Orders ship within two (2) business days of being placed. We process orders quickly, so we are unable to guarantee changes after an order is submitted.
Once your order has shipped, you can expect a confirmation email with your tracking information so you can keep an eye on it from there.
Our warehouse operates Monday through Friday and is closed on weekends.
Trying Something New Should Feel Easy
For first-time purchases of select core supplements, you’re covered by our Keep-It Money Back Guarantee.
Keep-It Money Back Guarantee
- Applies only to first-time purchases of select products under $40.
- You don’t need to send the product back to get a refund.
- Limit one refund per product, per customer.
- Only the product cost is refunded (shipping and discounts are not included).
