At Onnit, we’re committed to accessibility, diversity and inclusion. We believe all of our guests should be able to easily shop online at Onnit.com, and have full and equal enjoyment of all of our web sites and digital offerings.
Our goal is to make Onnit your preferred shopping destination by delivering a quality digital experience, outstanding customer service, and continuous innovation that fulfills our Total Human Optimization brand promise.
Measures to support accessibility
We have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading.
We include accessibility throughout our internal policies and use formal accessibility quality assurance methods, employing third-party vendors, as appropriate.
We monitor the website for accessibility challenges, including automated nightly accessibility testing and end-user testing, and promptly make corrections as needed.
We use appropriate headings, lists, paragraphs and other formatting features on our website so that guests can easily use the site with assistive technology, including within site navigation and checkout.
We aim to make all of our images and multimedia fully accessible through alternative text, captions and transcripts.
We strive to build everything so it can be accessed using only a keyboard.
We provide ongoing accessibility training for our web development, designer and customer service staff.
We invite feedback from all users of our website to improve accessibility.
If there are any questions regarding this Accessibility Policy you may contact us using the information below.
We aim to promptly respond to accessibility feedback and to propose a solution as soon as possible.
Keep-It™ Money Back Guarantee
We’re confident you’ll love your Onnit supplements. If the product doesn't perform for you, however, we’re not gonna play games with you. Order any of our entry size
supplements, and if you don’t like it, you can keep it! Notify our team, telling us why it wasn't a fit for you, and we’ll get you a refund right there on the spot - no return necessary. We
just ask that you try it out for at least two weeks to give it a fair shot.
Our Keep-It™ guarantee is valid for the first-time purchase of a formula, and redeemable up to three months (90 days) after the purchase date. Multiple bottles, foods,
apparel and gear do not fall under this guarantee, however, they may be applicable for return. Fitness equipment, personal care products, knowledge purchases, digital products, and DVDs are
not eligible for return or refund. For more information and a full list of products that qualify, visit our Keep-It™ page.
Further details can be found on our Refund Policy support page.
Free shipping is offered on orders with a minimum subtotal of $150 less discounts. Free shipping is only available in the contiguous U.S. and
excludes Fitness and Digital items.
In thanks to military and first responders, we're extending a 15% discount off MSRP for all products purchased at Onnit.com.
To qualify, simply verify your status during checkout on the payment step. We verify through ID.me, our
trusted technology partner for secure digital identity verification.
After verification, your discount will auto-apply on that order and all future orders.
Please note that this discount cannot be combined with coupons.
If you have any questions or issues with the verification process, please don't hesitate to reach out to Customer Service.
* US Military members, please choose United States as your destination country, as this will ensure your package ships via USPS and that you are not given international
Subscribe & Save
With a subscription, you'll get your favorite Onnit products whenever you want at 15% off MSRP. All automatic, worry free, and with our same great money back guarantee.
Cancel or adjust your order at any time, hassle free. Your payment method will only be charged right before your order ships.
The discount applied every time is 15% off MSRP or the current sale discount, whichever is greater.
For more information, see the complete Onnit Subscription Terms & Conditions and Frequently Asked Questions.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access any information on our website. We incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for the encryption of all financial transactions through the website. We use industry-standard, 256bit SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. For example, when you visit the website, you access servers that are kept in a secure physical environment, behind a locked cage and a hardware firewall. After a transaction, your credit card information is not stored on our servers.